KSTARS COSMETICS provides a specific section on its website at www.kstarscosmetics.com (the “Wall”) where you can directly upload content (“Content” or “User Generated Content”) concerning your experience with KSTARS COSMETICS world and your way to intend cosmetic, to share them with other users or visitors of the Wall,
2. Registration procedure and Content uploading
2.1. User Generated Content can be uploaded on the Wall following the instructions set out on KSTARS COSMETICS website in the “KSTARS COSMETICS terms and considtion” section, after your registration.
2.3. During the registration procedure, with the exception of the access to the Wall through Facebook, you shall be required to create a personal account (the "Account") by providing your nickname and email address. All data collected by KSTARS COSMETICS during your registration procedure and creation of your account (except for the nickname) will not be visible to other users of the Wall in any way.
2.4. You agree to provide accurate and current information about yourself in all registration forms.
2.5. Once you have created your Account, you can upload the Contents on the Wall.
2.6. KSTARS COSMETICS can also select your Content if you post it on social networks and include hashtags related to the KSTARS COSMETICS world (such as #KSTARS COSMETICS) with your Content. In that case, KSTARS COSMETICS shall send you a message requesting permission to publish such Content on the Wall.
4.1. You are the only responsible for all Content that you upload on the Wall.
4.2. Particularly when you upload a Content, you grant to all users accessing the Wall the possibility to watch such content and associate your nickname to the same.
4.3. If you wish to remove Content that you have contributed to the Wall, you may: (i) remove the Content from your social media profile, (ii) change the privacy setting on your social media profile from public to private, (iii) hit the report button on the content you wish to remove and follow the prompts, or (iv) contact us at firstname.lastname@example.org cosmetics.it. Content is usually removed from the Wall within an hour after a removal request is made.
4.4. Your User Generated Content shall not be regarded as confidential or proprietary. By uploading any Content on the Wall you grant (and warrant that you have the right to grant), KSTARS COSMETICS a worldwide, perpetual, free, irrevocable, transferable license to use on a non-exclusive basis any such Content uploaded on the Wall, by any means, whether now existing or to be devised in the future, on KSTARS COSMETICS website and/or mobile App and/or in stores (including, for instance, the reproduction of the Content on the screens installed inside and /or outside the stores, or on the exhibitors of products) and/or on sector magazines (e.g. for PR and Press activities) for the promotion of the brand on the Wall, also associating the Content with the image of products on sale on KSTARS COSMETICS website and/or in stores, without thereby being entitled to payment of any fee or royalty. The same license is extended also to any rights related to your image in case you are depicted in the Content.
4.5. You agree not to use the Wall for any illegal, deceptive, discriminatory or reprehensible purposes; in particular you agree:
- Not to upload unauthorized commercial communications (such as spam) on the Wall;
- Not to upload disparaging, harassing or intimidating Content;
- Not to upload Content having a threatening, pornographic, or violent character, or containing hate speech, or encouraging violence, or displaying nudity or violence;
- Not to upload viruses or other malicious code;
- Not to try to get login information or access to other users' accounts;
- Not to take actions that could impede, overburden, or impair the proper functioning of the Wall;
4.6. Any comment or suggestion shall be freely used by KSTARS COSMETICS which shall have no obligation to pay any compensation for them.
5. Protection of third party rights
5.1. KSTARS COSMETICS respects third party rights and expects you to do the same. You shall not post Contents that infringe third party rights, including intellectual and industrial property rights and laws.
5.2. In particular, you shall not publish personal information, nor collect or request personal information from other users nor send emails or other unsolicited communications. You shall not collect, use or post on the Wall private information of other people without their consent or for unlawful purposes.
6. Exclusion or limitation of liability
6.1. The use of the Wall shall be under your responsibility. You shall not start or stop using it if this could cause injury to yourself and / or third parties.
6.2. KSTARS COSMETICS could preselect the Content posted by the user at its sole discretion. Notwithstanding that, KSTARS COSMETICS cannot guarantee that any inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise unsuitable Content will not be published on the Wall. As far as permitted by the applicable laws, KSTARS COSMETICS does not assume any responsibility or liability for the Contents and / or the activities carried out by users on the Wall. KSTARS COSMETICS is not responsible for User Generated Content or other Content posted by third parties on the Wall, nor for any Content that is offensive, illegal or unsuitable that you may find on your Wall or through it.
6.4. KSTARS COSMETICS reserves the right to accept or refuse all or part of the Content at its sole discretion, without assuming any obligation toward the User. In particular, KSTARS COSMETICS undertakes no obligation to publish Content, deciding whether to post them on the Wall or not at its sole absolute discretion.
6.5. KSTARS COSMETICS does not provide any guarantee as to the error-free or uninterrupted use of the Wall , the correction of any defects and / or the absence of viruses and / or other malicious content.
9. Intellectual Property Rights
9.1. All Intellectual Property Rights on the Wall (except for users’ Contents) belong to KSTARS COSMETICS and to his assignees and include materials protected by laws on copyright, trademarks, invention and models. All rights are reserved.
9.2. You shall not use any of KSTARS COSMETICS’s trademarks, logos, symbols, commercial names, text or other contents protected by intellectual property laws, without KSTARS COSMETICS’s written consent.
10. Account deactivation and Content removal
10.1. KSTARS COSMETICS reserves the right, at its sole discretion, to deactivate your Account, to remove any Content and to limit your use of the Wall for any reasons, without notice and without liability to you and third parties.
10.2. Some Contents may continue to appear on the Wall even after their removal and the Account deactivation.
KSTARS COSMETICS gives you the choice of three different types of payment to suit all needs:
- Payment by credit card online (including pre-paid credit cards)
- Payment directly to the shipper upon delivery (COD) only in lebanon
The administrative costs for the order vary depending on the payment method you choose:
The following credit cards are accepted: Visa, MasterCard.
All information is transferred encrypted through an SSL (Secure Socket Layer) certificate and therefore cannot be intercepted by outside parties.
Furthermore, the data is entered directly on the Bank of Beirut website, thereby guaranteeing maximum security.
Your credit card will not be charged immediately but authorization of the amount will be requested during completion of your online order. Subsequently, when your package is being prepared the correct amount will be charged to your account.
This guarantees that the credit card is charged only upon actual shipment of the items and, in the case of partially completed orders, only for the amount corresponding to the products that have actually been shipped.
Payment to the shipper upon delivery (COD)
Customers may directly pay the shipper delivering the products ordered.
For this payment method, cash only is accepted. Bank or cashier's checks will not be accepted. The products will not be delivered unless the exact amount of the order has been paid.
Purchases made on Kstarscosmetics.com are secure and guaranteed. Online payment using your credit card is completely risk free. The information relating to payments is encrypted during transmission and managed directly by Bank of Beirut. Underno circumstance will KSTARS COSMETICS be informed of your credit card number nor will it process or keep the information provided on its own systems. KSTARS COSMETICS will only receive notification of the positive outcome of the transaction.
To Guarantee maximum security when purchasing, the information relating to payments transmitted via the Internet are encrypted using the SSL (Secure Socket Layer) protocol.
In order to meet the needs of each customer, KSTARS COSMETICS lets you choose between two delivery methods which are different in price, timing and service. STANDARD DELIVERY is the most cost-effective solution with an average delivery time of 6-7 working days from when the postal service collects the merchandise from the KSTARS COSMETICS warehouse. EXPRESS DELIVERY is the fastest service with delivery in 2-3 business days from the package being collected by Express Courier.
Deliveries are made from Monday to Friday, during normal business hours and excluding bank holidays. In your MyAccount "My orders" section you can check the status of your order and track your shipment from courier pick up to actual delivery.
STANDARD DELIVERY is not free of charge for all online orders. The cost of shipping usually starts at only $5 depending on the amount of the order and the destination.
Payments by credit card on the KSTARS COSMETICS portal are completely secure and risk-free. All information is transferred encrypted through an SSL certificate and therefore cannot be intercepted by outside parties; furthermore, the data is entered directly on Bank of Beirut's website, thereby guaranteeing maximum security.
For information on orders, shipments or product characteristics, please email us on email@example.com. Every client who places an order will receive an email with a direct or telephone contact to Customer Service, in the event of any questions or concerns.
TERMS OF SALE
1.1 These General Terms of Sale (hereinafter, the "General Terms") relate to the remote purchase of products, via the Internet, from the website www.kstarscosmetics.com hereinafter, the "Website").
1.2 The owner of the site is KSTARS S.A.R.L. (hereinafter, "KSTARS COSMETICS"), a company registered in in Lebanon
1.3 Our Customer Service team can be contacted by e-mail at firstname.lastname@example.orgIf you would like to speak to our Customer Service team via telephone (Monday-Friday, 9am-5pm) you can provide your telephone number via the form and someone will call you to discuss your query.
2. Acceptance of the General Terms of Sale
2.1 All purchases of products carried out through the Website (hereinafter, the "Purchase Agreements") by users who access the Website (hereinafter, the "Clients") are governed by these General Terms. Prior to carrying out any purchase, the Client is therefore required to carefully read these General Terms. At the execution of the Purchase Agreement the Client agrees and undertakes to comply with them,
2.2 KSTARS COSMETICS may amend the contents of these General Terms at any time and without prior notice. The General Terms published on the Website at the time a purchase is made by a Client will apply to each individual Purchase Agreement. The General Terms are published in English only. A copy will be supplied via e-mail with each order confirmation.
3.1 The Website sells cosmetics, and make up, related accessories exclusively under the KSTARS COSMETICS brand (hereinafter, the “Products”).
3.2 All the Products on sale are illustrated in detail on the Website, in their respective sections, which are classified by Product category.
3.3 The visual display of Products on the Website, where available, has an approximate value only, and it is usually in the form of a photo image of the Products themselves, with the sole purpose to present them for sale, without any guarantee or commitment by KSTARS COSMETICS regarding the exact match of the image depicted on the Website with the actual Product; this specifically refers to the actual dimensions and/or colours of the Products and/or their packaging.
3.4 In case of a difference between the image and the written product specifications, the latter will always prevail.
4.2 In order to purchase the Products, the Client must fill out and send to KSTARS COSMETICS the electronic order form available on the Website, following the instructions provided on said form. The form must be duly filled out in all parts.
4.3 The Client will first have to add the selected Products to the “Shopping Cart”, view their "Shopping Cart" and, once they have checked that they are happy with its contents, click on the "CHECKOUT" button. After providing their personal details, including their billing address, shipping address and payment information, choosing the courier, and seeing and accepting the amount of the delivery charges, the Client will be able to proceed with placing their order. Note that the Client will receive a choice of payment methods as part of this process – see paragraph 7.3 below for more information. The exact process for placing an order may vary depending on the payment method selected.
4.4 Should the Client need to change their proposed order or certain data contained in it, they will have to follow the special procedure explained on the Website. Specifically, the Client will be entitled to change the quantity of the Products being purchased, adding or eliminating one or more Products from the Shopping Cart.
4.5 Once the operation outlined in paragraph 4.3 is finished, the Client will see a screen appear containing a summary of their proposed order, inclusive of the shipping charges, and will be able to send their order by clicking on the "CONFIRM PURCHASE" button.
4.6 Clients may register with the Website by completing the registration form made available on the Website. Registering with the Website allows Clients to check the status of their orders, assuming they placed those orders when logged into their account, as well as offering opportunities to take advantage of discounts and promotions.
5.1 The publication of Products on the Website constitutes an invitation to the Client to make an offer of purchase. An order sent by a Client has contractual value and implies complete awareness and acceptance of these General Terms.
5.2 Each Purchase Agreement stipulated between KSTARS COSMETICS and the Client shall be executed with the sending of the confirmation of the Client's order by KSTARS COSMETICS to the e-mail address of the Client. This confirmation message will indicate an "Order Number," to be used in all subsequent communications with KSTARS COSMETICS. The message will reiterate, in addition to the information required by law, all the data entered by the Client, who agrees to verify its accuracy and immediately give notice of any corrections. Any extra costs incurred due to incorrect information which was not promptly reported will be the Client's exclusive responsibility.
5.3 The Clients may view all their orders on the Website in their Reserved Area, assuming they placed the orders while logged into their account, or obtain the relevant details by contacting KSTARS COSMETICS Customer Service, immediately after sending the orders. KSTARS COSMETICS Customer Service can be contacted via the methods set out in paragraph 1.3 above.
Occasionally, some Products offered may be unavailable and, in that case, if the Products selected by the Client are unavailable, KSTARS COSMETICS will inform the Client by e-mail, their order for the unavailable Products will be cancelled and, if the Client has already paid for them, they will receive a full refund in relation to those Products. Any Products forming part of the same order which are still available will be sent to the Client and charged for as normal.
5.4 KSTARS COSMETICS shall be free to accept or refuse any order sent by a Client at its own discretion, without the Client being able to lay claims or rights of any sort, in any capacity, even compensatory, in the event of non-acceptance of the order by KSTARS COSMETICS.
5.5 In particular, KSTARS COSMETICS reserves itself the right to not accept orders and cancel orders that do not give adequate assurance of solvency or if – even after checking with the network that manages credit card payments – anomalies are found in the transactions and in the payment methods used by the Client.
5.6 The Client may verify at any time the content of their concluded Purchase Agreements by accessing their Reserved Area on the Website, assuming they placed the orders while logged into their account, or by contacting KSTARS COSMETICS Customer Service via one of the methods set out in paragraph 1.3 above. This information will be available for a 12-month period following the delivery date of the Products.
All Product prices are clearly indicated on the Website and include VAT. Shipping expenses are displayed at the time of the order. The cost for each shipment may vary, depending on the shipping and payment methods as well as on the final destination and total order amount.
7. Invoicing and Payment terms
7.1 KSTARS COSMETICS shall issue an invoice for the purchased Products the moment said Products are turned over to the courier for shipping, sending it to the Client by e-mail. When issuing the invoice, KSTARS COSMETICS relies on the information provided by the Client. Once the invoice is issued it will not be possible to make any changes to this information.
7.2 As described in more detail in the relevant sections, payments with Credit Card or PayPal exclusively require an authorization, in other words booking the money with no actual charge when the Customer enters the orders. Payment is actually charged to the Customer only when the Products are turned over to the courier in charge of the shipment. At this point, KSTARS COSMETICS also issues the invoice relating to the order.
7.3 The purchased Products may be paid by means of credit card, C.O.D. or, when available, , according to the methods specified here below:
Online credit cards
The following credit cards are accepted: Visa, Mastercard.
All information is transferred in encrypted form using the SSL (Secure Socket Layer) protocol.
The amount of the order is not immediately debited on the card, but instead during a subsequent phase, within the limits authorized by Client.
When the order is entered on KSTARS COSMETICS’s Website, an authorization will be requested only for payment of the indicated amount (very often, the bank which issued the card sends a SMS/e-mail to the Client at this time).
This authorization does not mean that the money has been debited, but simply that the corresponding amount has been “booked”.
The amount due will actually be debited once the order is turned over to the courier, forwarding company or any other subject authorized by KSTARS COSMETICS to carry out the delivery.
This guarantees that the order amount is debited on the credit card only at the time of the actual shipment of the Products and only for the amount relating to the Products actually shipped.
Users may directly pay the courier that delivers the ordered Products.
For this payment method, cash only is accepted. The Couriers will not accept bank cheques or cashier's cheques, and will not deliver the Products unless it receives the exact amount indicated on the order. The courier is not authorized to give change.
8. Shipping Methods and Charges
8.1 KSTARS COSMETICS agrees to deliver the Products without undue delay and in any case within 30 days from the execution of the Purchase Agreement. Products are delivered by way of courier, and delivery times vary depending on the place of destination. In any event, the delivery dates indicated at the time the order is placed are approximate.
8.2 KSTARS COSMETICS ships to all countries indicated on the Website, and delivery is made without an appointment.
8.3 KSTARS COSMETICS will not be liable in any way towards the Client for any delays in fulfilling the order or in delivering the Products listed in the Purchase Agreement due to circumstances beyond the reasonable control of KSTARS COSMETICS.
8.4 The ordered Products will be sent to the mailing address specified by the Client. Once KSTARS COSMETICS has turned over the products to the courier, the Client will receive an e-mail confirming the shipment.
8.5. Deliveries are made from Monday to Friday, during normal business hours, except on national holidays, according to the terms and conditions set forth by the courier chosen by the Client. The delivery is deemed to have been completed when the Products are made available to the Client at the address specified on the order form. In the case of "Standard Delivery", if the Products cannot be delivered due to absence of the recipient at the specified address, the postal worker will leave a delivery card and the shipment will be available to pick up from the Post Office for approximately ten (10) working days. After this period, the products will be returned to KSTARS COSMETICS. In the case of "Express Delivery", if the Products cannot be delivered due to absence of the recipient at the specified address, the courier will attempt to contact the Client to reschedule delivery. If no contact can be made, the courier will attempt to redeliver and, if this is unsuccessful due to absence of the recipient, the courier will make a further attempt to contact the Client to schedule a new delivery time. If the courier is unable to contact the Client within five (5) working days or in the event of a further failure to deliver due to absence of the recipient, the Products in the order will be returned to KSTARS COSMETICS. Once 30 (thirty) days have elapsed from the date the Products listed in an order were returned to KSTARS COSMETICS because it was not possible to complete the delivery, the Purchase Agreement will be terminated and the order cancelled. KSTARS COSMETICS will then proceed to refund the amount paid by the Client, net of the costs incurred to return the Products and of expenses for their storage at the facilities of the courier in charge of their delivery.
8.6 Termination of the Purchase Agreement and the amount of the refund will be notified via e-mail. The refund amount will be credited on the payment method used by the Client for the purchase. In the event that, before the 30-day period elapses, the Client once again requests to receive the purchased Products, KSTARS COSMETICS will proceed with the new delivery after debiting the charges for this new delivery as well as the costs for returning the Products to KSTARS COSMETICS and the storage fees.
8.7 At the time of delivery of the Products by the courier hired by KSTARS COSMETICS, the Client is required to carefully check:
(a) that the tamper-proof label is intact and the packaging has not been damaged or otherwise altered; and
(b) that the number of delivered pieces matches the amount indicated in the shipping document.
8.8 The Client must immediately report any damage to the tamper-proof label, to the packaging or to the Products or if the number of units/packages or indications do not match, by contacting KSTARS COSMETICS’s Customer Service via one of the methods set out in paragraph 1.3 above, indicating the order for which these problems occurred.
8.9 Events outside the reasonable control of the parties, including but not limited to unavailability of means of transportation and unforeseen or unavoidable events (e.g. natural disasters, extreme weather, industrial action) that result in a delay in deliveries or make deliveries difficult or impossible or cause significant increases in KSTARS COSMETICS's delivery expenses, will give the latter the right to split up, resend or cancel the order, in full or in part, or to cancel the Purchase Agreement. In these cases, KSTARS COSMETICS must immediately inform the Client of its decision by sending an e-mail to the address provided by Client, with the Client only being entitled to a refund of any sums already paid, excluding any other claims against KSTARS COSMETICS for any reason.
9. Discount coupons – Promotions
9.1 Any discount coupons or promotional codes may be entered when the Client fills out the order form. The system will automatically change the total order amount, deducting any discounts or allowances.
9.2 Coupons can be used together with other commercial initiatives only where the possibility to do so is explicitly indicated.
10. Right to Withdraw and its effects
10.1 The Client has the right to terminate the Purchase Agreement, at its discretion and without cause, within 14 days (“withdrawal period”) as outlined in this paragraph 10.
10.2 The withdrawal period expires: (i) 14 days after the Client or a third party – excluding the courier, its employees and sub-contractors – enter in possession of the Products or (ii) in case of a Purchase Agreement relating to multiple Products ordered in a single order and delivered separately, 14 days after the Client or a third party – excluding the courier, its employees and sub-contractors – enter into possession of the last item.
10.3 To exercise the right of withdrawal, the Client must inform KSTARS COSMETICS of their decision to terminate the Purchase Agreement by a clear statement (e.g. a letter sent by post, fax, or e-mail). You may use the model cancellation form, but this is not obligatory.
10.4 In order to take advantage of the withdrawal period, the Client must send the notice of withdrawal before the expiration of the withdrawal period.
10.5 If the Client terminates the Purchase Agreement, all the payments made in favour of KSTARS COSMETICS will be refunded, including costs of delivery (excluding the additional costs arising from the choice by the Client of a type of delivery different from the least expensive method available, i.e. the “standard method”), without undue delay and in any case not later than 14 days from the day KSTARS COSMETICS receives the Products back or, if earlier, the day the Client provides proof of return. In the event that no goods were supplied, the refund will be made no later than 14 days from the date on which KSTARS COSMETICS was informed of the Client's decision to terminate the Purchase Agreement. Refunds will be made using the same method of payment used by the Client for the purchase of the Products, unless it is expressly agreed otherwise. In any case, the Client will not bear any cost, except for the costs outlined in paragraph 10.6 below.
10.6 The Client must send back the Products or deliver to KSTARS COSMETICS, without undue delay and in any case within 14 days from the day of the exercise of the right to withdrawal. The deadline is respected if the Client sent back the Products before the expiration of the period of 14 days. Direct costs of returning the Products will be paid by the Client. Where Products show signs of unreasonable use leading to diminished value refunds will be reduced accordingly. Products that are returned should only have been handled to the extent necessary to establish the nature, characteristics and functioning of the Products.
10.7 In any case, the Client cannot exercise the right to withdrawal in the case of goods sealed for reasons of hygiene or related to health protection that have been unsealed after delivery.
11. Product non-compliance and defective products
11.1 Products offered on the Website comply with UK and EU legislation currently in force. KSTARS COSMETICS is under a legal duty to supply Products that are in conformity with the Purchase Agreement. As a consumer, you have legal rights in relation to the Products that are faulty or not as described which are not affected by these Terms of Sale. Advice about your legal rights is available from your local Citizen's Advice Bureau or Trading Standards office.
11.2 Subject to paragraphs 3.3 and 3.4 above, in the event that the purchased Products do not match the description published on the Website or in case of a defective or broken Product, the Client is entitled to a refund for the defective item. Clients seeking a refund should contact Customer Service by the methods outlined in paragraph 1.3 above.
11.3 A communication from KSTARS COSMETICS staff will follow, indicating the refund methods available, which the Client can select from at their discretion.
12. Processing of Personal Data
KSTARS COSMETICS processes Client-related information in accordance with the provisions of existing data protection laws, as specified in the specific section of the Website entitled "Privacy Notice" (see http://www.kstarscosmetisc.com/terms-and-conditions).
13. Communications and claims
All communications or claims from Clients to KSTARS COSMETICS relating to Purchase Agreements can be communicated using an email to email@example.com.
14. Intellectual Property Rights
All trademarks (registered or not) as well as any intellectual property, distinguishing marks or name, image, photograph, written text or graphics and more generally, any other intangible assets protected by international laws and conventions on intellectual property and industrial property rights reproduced on the Website will remain the exclusive property of KSTARS COSMETICS and/or its assignors, and accessing the Website and/or concluding Purchase Agreements does not afford the Client any rights thereupon. Any use thereof, including only in part, is prohibited without KSTARS COSMETICS's prior written authorization. KSTARS COSMETICS exclusively reserves itself all relevant rights.
15. Applicable law and Place of jurisdiction
15.1 These General Terms as well as any other contract entered into with the Client are governed by English law.
15.2 Any controversy arising from or relating to the interpretation, execution, validity or efficacy of these General Terms and of any other contract entered into with the Clients will be submitted to the exclusive jurisdiction of the English courts.